Refund policy

RETURNS, REFUNDS, AND REPLACEMENTS POLICY

Effective Date: January 20, 2026

This Returns Policy applies to all orders placed through the SIPSOPA website and is incorporated by reference into the SIPSOPA Terms of Service. In the event of any conflict between this Policy and any other customer-facing content, the Terms of Service and this Policy shall control.

ALL SALES ARE FINAL

Due to the nature of our products and applicable food safety regulations, all sales are final. SIPSOPA does not accept returns or exchanges.

DAMAGED, INCORRECT, OR LOST ORDERS

At SIPSOPA’s sole discretion, a replacement or refund may be offered if:

• An order arrives damaged
• An incorrect product is received
• An order is lost in transit (meaning the shipment is never marked as delivered by the carrier)

To be eligible for review, customers must contact SIPSOPA at hello@sipsopa.com within seven (7) days of the delivery date and provide their order number and photographic evidence where applicable.

Claims submitted after seven (7) days from delivery may not be eligible for review.

NON-REFUNDABLE SITUATIONS

Refunds or replacements will not be issued for:

• Orders delayed due to carrier issues outside of SIPSOPA’s control
• Incorrect or incomplete address information provided by the customer
• Packages marked as delivered by the carrier
• Preference-based dissatisfaction, including taste, texture, or personal expectations

REFUNDS AND REPLACEMENTS

If a claim is approved, SIPSOPA may issue either:

• A replacement shipment at no additional cost, or
• A refund to the original method of payment

Refunds are processed within three (3) business days of approval. Processing times may vary depending on the customer’s financial institution.

CONTACT INFORMATION

For questions related to shipping, refunds, or order issues, please contact: Email: hello@sipsopa.com
Customer support response time: 24–48 business hours, Monday through Friday